Support...
If you are seeking support for your Web site, please use our contact form and indicate in the additional information field what problems you are having. Be sure to fill out all applicable information to expedite your service request.
You may be subject to the hourly rate identified in your contract if the issue you are experiencing goes beyond the service and support agreement made in the contract.
Frequently Asked Questions
Do I need to host my site with Sam Ninety?
No. You may choose your own hosting service; however, Sam Ninety does not guarantee any service it does not offer.
How did you come up with your hourly rate?
This rate takes into consideration the need to pay taxes, insurance, equipment costs, software fees and the costs of additional training.
Can you make changes to my existing Web site?
Yes! If you already have a Web site but choose to have us make repairs or create a new design, we simply charge our hourly rate for these modifications.
Why do you work strictly on a contract-only basis?
Contracts are used to protect not only Sam Ninety Web Development but the customer (you) as well.
What types of payment do you accept?
We accept cash, checks, money orders and cashier's checks.
How do I know if I need a dynamic Web site?
You can accomplish the same goals with static HTML Web pages (like this one), but when a site goes dynamic, the user can make changes simply buy pulling up a Web page. The changes affect only a specific item, but allow the user to add items to a page and keep a history of all changes. An example of a dynamic Web site is the Stillwater NewsPress' online edition.
Why do dynamic Web sites cost more than regular, static Web sites?
It takes a considerably longer amount of time to create dynamic Web sites as they are built to custom specifications set out by the customer.
What's different about free or value-priced hosting services?
Who owns my Web site after you've created it?
The Web site is yours. Sam Ninety Web Development reserves the right to display any created Web site in its' online portfolio.
Frequently Used Terms
Applet - A small Java program which allows a file or Web page to display animation, calculators, sound effects or other interactive functions. (See also "Java")
Bandwidth - The rate at which information travels through a network connection, usually measured in bits per second, kilobits (thousand bits) per second, or megabits (million bits) per second. For the purposes of Web hosting, bandwidth is the allocated amount of total data any one site can transfer in a month-long period.
Blog - Short for Web log. A blog is a Web site to which one or more people post their personal observations on particular subjects. Postings to blogs typically are frequent and consistent. Much of the power of blogs stems from automated templates that allow users to post news, information, links, images, or other media to an existing blog.
Bookmark - A file within a browser in which an Internet user can save the addresses of interesting or frequently used Web sites, so that they are readily available for re-use.
Browser - A program that allows a user to find, view, hear, and interact with material on the World Wide Web. Netscape Navigator and Microsoft Internet Explorer are examples of popular browsers.
Cache - A file on the hard drive in which a Web browser stores information such as addresses, text, and graphics from recently visited Web sites, making it easier and faster for the user to revisit a site.
Content - The actual text of a communication or information sent. Includes text of e-mails, bulletin board postings, chat room communications, files and graphics. Content does not include routing information, the date, time, or subject of the message, or other transactional data.Cookie - A piece of information sent by a Web server to a user's browser. (A Web server is the computer that "hosts" a Web site, and responds to requests from a user's browser.) Cookies may include information such as login or registration identification, user preferences, online "shopping cart" information, etc. The browser saves the information, and sends it back to the Web server whenever the browser returns to the Web site. The Web server may use the cookie to customize the display it sends to the user, or it may keep track of the different pages within the site that the user accesses. Browsers may be configured to alert the user when a cookie is being sent, or to refuse to accept cookies. Some sites, however, cannot be accessed unless the browser accepts cookies.
Directories - Indexes of Web sites, organized by subject
Disclosure - Refers to companies' practice of making your personal information available to third parties, e.g., marketing lists, other organizations that provide similar services, etc.
Domain name - Domain names are the alphabetic names used to refer to computers on the Internet. A Web site address, including a suffix such as .com, .org, .gov, or .edu. The suffix indicates what type of organization is hosting the site.
Download - to transfer (copy) files from one computer to another. "Download" can also mean viewing a Web site, or material on a Web server, with a Web browser. (See also "Upload")
E-mail (Electronic Mail) - Messages sent through an electronic (computer) network to specific groups or individuals. Though e-mail is generally text, users can attach files that include graphics, sound, and video. E-mailing requires a modem to connect the telephone line to the computer, and an e-mail address. E-mail addresses include the @ symbol, such as president@whitehouse.gov.
Email Header - Information that identifies the sender and recipient of a message, information about how the message was routed through the network, the date and time at which the message was sent, and the subject of the message.
Encryption - A means of making data unreadable to everyone except the recipient of a message. Encryption is often used to make the transmission of credit card numbers secure for those who are shopping on the Internet.
FTP - (File Transfer Protocol) - A way of transferring files over the Internet from one computer to another.
Home page - The first page on a Web site, which introduces the site and provides the means of navigation.
HTML(Hypertext Markup Language) - The coded format language used for creating hypertext documents on the World Wide Web and controlling how Web pages appear.
HTTP (Hypertext Transfer Protocol) - The standard language that computers connected to the World Wide Web use to communicate with each other.
Hyperlink - An image or portion of text on a Web page that is linked to another Web page, either on the same site or in another Web site. Clicking on the link will take the user to another Web page, or to another place on the same page. Words or phrases which serve as links are underlined, or appear in a different color, or both. Images that serve as links have a border around them, or they change the cursor to a little hand as it passes over them. (See also "Links")
ICANN - The Internet Corporation for Assigned Names and Numbers, the non-profit international organization responsible for domain names management.
Internet - A global connection of computer networks, also referred to as the "Net," which share a common addressing scheme. (See also "World Wide Web")
Java -A computer programming language invented by Sun Microsystems. Using Java, Web developers create small programs called "applets" that allow Web pages to include animations, calculators, scrolling text, sound effects and games. (See also "Applet")
Keyword - A word that is entered into the search form or search "window" of an Internet search engine to search the Web for pages or sites about or including the keyword and information related to it.
Link - A word, phrase, or image highlighted in a hypertext document to act as a navigation aid to related information. Links may be indicated with an underline, a color contrast, or a border.
Mailing list - An E-mail-based discussion forum dedicated to a topic of interest. An interested Internet user can subscribe to a mailing list by sending an e-mail message that contains appropriate instructions to a specific e-mail address. The computer that houses the mailing list program maintains a list of subscribers and routes all posted messages to subscribers' electronic mailboxes. Mailing lists are either publicly and privately maintained, and can either be moderated or unmoderated.
Multimedia - Information presented in more than one format, such as text, audio, video, graphics, and images.
Navigation - A system of hypertext paths set up on a Web page to enable visitors to find their way around the site.
Navigation and Click-stream Data - Refers to user data passively generated by browsing the Internet. Includes information regarding the links on which a user clicks, pages a user visits and the amount of time spent on each page.
Operator - The person who is responsible for maintaining and running a Web site.
Phishing - An identity theft scam in which criminals send out spam that imitates the look and language of legitimate correspondence from e-commerce sites. The fake messages generally link to Web sites which are similarly faked to look like the sites of the respected companies. On the sites, you are directed to enter your personal information for authentication or confirmation purposes. The information, when submitted, however, goes to the thieves, not to the "spoofed" company
Plug-in - A small piece of software that enriches a larger piece of software by adding features or functions. Plug-ins enable browsers to play audio and video.
Pop-up ads (or "pop-ups") - Term for unsolicited advertising that appears as its own browser window.
Privacy Policy - The policy under which the company or organization operating a Web site handles the personal information collected about visitors to the site. Many Web site operators publish their privacy policy on their Web site. The policy usually includes a description of the personal information which is collected by the site, how the information will be used, with whom it will be shared, and whether the visitors have the option to exercise control over how their information will be used. All TRUSTe Web site licensees are required to post privacy statements.
Search engine -A tool that enables users to locate information on the World Wide Web. Search engines use keywords entered by users to find Web sites which contain the information sought. Some search engines are specifically designed to find Web sites intended for children.
Secondary Use - Refers to using personal information collected for one purpose for a second, unrelated purpose.
Secure Socket Layer (SSL) - A secure socket layer is a protocol used to transmit sensitive data securely via the Internet. SSL uses a two key encryption system to secure data, a public key and a private key known only by the recipient of the message. Many Web sites use SSL when collecting information for transactions, generally these URL's will begin with https: instead of http:.
Server - A special computer connected to a network that provides (serves up) data. A Web server transmits Web pages over the Internet when it receives a Web browser's request for a page. A server can also be called a host or node.
Session Cookies - Cookies that do not have a specific expiration time and are discarded when Internet Explorer 6.0 is closed.
Spam - Unsolicited "junk" e-mail sent to large numbers of people to promote products or services. Sexually explicit unsolicited e-mail is called "porn spam." Also refers to inappropriate promotional or commercial postings to discussion groups or bulletin boards.
Spider - A software program that "crawls" the Web, searching and indexing Web pages to create a database that can be easily searched by a search engine.
Upload - Copying or sending files or data from one computer to another. A Web developer, for example, could upload a document to a Web server. (See also "Download")
URL - (Uniform Resource Locator) - The World Wide Web address of a site on the Internet. The URL for the Internal Revenue Service, for example, is http://www.irs.gov. (See also "Domain name")
Web - The World Wide Web. An Internet system to distribute graphical, hyper-linked information, based on the hypertext transfer protocol (HTTP). The World Wide Web is also known as WWW or W3. The Web is not synonymous with the Internet; rather, it is just one service on the Internet. Other services on the Internet include Internet Relay Chat and Newsgroups. The Web is accessed through use of a browser.
Web-based e-mail - A technology that allows users to send and receive e-mail using only a browser, rather than using an e-mail program such as Eudora.
Web site - A collection of "pages" or files linked together and available on the World Wide Web. Web sites are provided by companies, organizations and individuals.
Webmaster - The person responsible for administering a Web site.
WWW - The World Wide Web. (See also "Web")
