The platform
From the first ring to the closed report.
Nexus PSS is one multi-tenant platform spanning dispatch, the field, records, and mapping — so the same call, unit, and location flow through every part of the operation without re-keying.
Dispatch console
Run the whole board in real time
A purpose-built dispatcher console with a live unit board, incident queue, and command line — every change reflected instantly across the center.
- Live unit board with per-status colors and time-in-status
- Incident queue with priority, type, and flexible location
- Command-line macros for fast, keyboard-driven dispatch
- Unit stacking and assignment with full history
- Per-agency incident numbering formats
Field & mobile — Nexus Field
The same call, in the cruiser
Officers work calls from the same platform dispatch uses — on a phone, a cruiser laptop, or a Windows desktop. Status, narrative, location, and details, wherever they are.
- Native Android app, installable web app (PWA), and Windows desktop
- Status changes and self-dispatch from the field
- GPS / AVL location reporting
- Document scanning, camera, barcode, and e-signature capture
- Configurable mobile command panel per agency and role
Records management (RMS)
Records that stand up to scrutiny
Master names, vehicles, and locations, linked to incidents, with NCIC/NIBRS-aligned coding and state incident-based reporting built into the workflow.
- Master name, vehicle, and location records with merge tools
- NCIC / NIBRS reference code sets
- State incident-based reporting (e.g., SIBRS)
- Disposition coding and incident relationships
- Caution flags surfaced from records to dispatch
Mapping & GIS
Every call has a place
Import your jurisdiction's address and road data, bring your own basemap, and see live unit locations — so dispatch and the field share one accurate map.
- NENA address points and road centerlines (CSV, GeoJSON, Shapefile, GDB)
- Custom PMTiles basemaps and MapLibre styles
- Live unit GPS with follow and fit-to-bounds
- Civic address, intersection, landmark, or coordinate locations
- Common places for multi-entrance sites (malls, schools, hospitals)
Officer safety
No unit left unaccounted for
Configurable safety timers track time-in-status and escalate automatically, while caution alerts put critical hazards in front of dispatch before a unit arrives.
- Per-status safety timers with warning and expiration escalation
- Audible alerts and acknowledgement tracking
- Location and person cautions with severity levels
- Background timer service, independent of any one console
Multi-agency
One center, many agencies
A single dispatch agency can serve many departments. Share incidents and units across agencies in a tenant, with explicit visibility grants and clean isolation.
- Inter-agency dispatch relationships
- One-way visibility grants for incidents and units
- Per-agency configuration, codes, and branding
- Strict tenant isolation — never cross-tenant
Tow management
Rotations handled, on the record
Manage tow companies, rotations, and the tow log directly from the incident — with fair rotation behavior and a complete record.
- Tow company directory and ordered rotations
- Configurable rotation behavior and penalties
- Tow statuses, reasons, and destinations
- Tied to the incident and the audit trail
Reporting & analytics
The numbers leadership asks for
Operational reporting across calls, units, and response times — the data command staff, city, and oversight bodies need, drawn straight from the system of record.
- Operational and response-time reporting
- Exports for open-records and oversight
- Built on the same audited data
Built to scale
Engineered for mission-critical operations.
Nexus PSS is built on a modern, real-time architecture designed to stay live when it matters most.
Multi-tenant
Each agency's data is isolated by tenant, with its own configuration, codes, and subscription limits.
Real-time core
A Redis-backed event core fans live updates to every console and device, and scales across servers.
Cross-platform
One React codebase ships to the web, a native Android app, and a Windows desktop app.
Want the full walkthrough?
We'll tailor a demo to the modules your agency runs — dispatch, field, records, mapping, and the rest.